This Privacy Policy describes how SnatchApp.app ("SnatchApp," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use the SnatchApp.app mobile application, website, and related services (collectively, the "Services").
By using SnatchApp.app, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information you voluntarily provide, including:
- Name or username
- Email address
- Phone number
- Account credentials
- Profile information
- Communications with us (e.g., support requests)
- Payment or transaction information (processed by third-party payment providers)
1.2 User-Generated Content
We collect content you submit through the Services, such as messages, listings, images, comments, or other materials, as necessary to provide app functionality.
1.3 Automatically Collected Information
When you use SnatchApp.app, we automatically collect certain information, including:
- IP address
- Device identifiers
- Device type, operating system, and app version
- Usage data, interaction logs, and feature engagement
- Crash reports, diagnostics, and performance data
1.4 Cookies and Similar Technologies
We use cookies, SDKs, and similar tracking technologies to:
- Operate and secure the Services
- Analyse usage and performance
- Improve functionality and user experience
You can control cookies through your device or browser settings, but some features may not function properly if disabled.
2. How We Use Information
We use information we collect to:
- Provide, operate, and maintain SnatchApp.app
- Create, authenticate, and manage user accounts
- Process transactions and payments (if required)
- Enable communications between users (where applicable)
- Respond to enquiries and provide customer support
- Monitor, analyse, and improve app performance
- Detect, prevent, and address fraud, abuse, and security incidents
- Enforce our terms and policies
- Comply with legal and regulatory obligations
3. Legal Bases for Processing (GDPR)
If you are located in the European Economic Area or the United Kingdom, we process personal data under the following legal bases:
- Contractual necessity: To provide the Services
- Legitimate interests: To operate, secure, and improve SnatchApp.app
- Consent: Where required (e.g., marketing communications)
- Legal obligation: To comply with applicable laws
4. How We Share Information
We do not sell your personal information. We may share information in the following circumstances:
4.1 Service Providers
With trusted third-party vendors who perform services on our behalf, such as:
- Cloud hosting and infrastructure
- Analytics and performance monitoring
- Payment processing
- Customer support tools
These providers are contractually obligated to protect your information.
4.2 Legal and Compliance
We may disclose information if required to do so by law or in response to valid legal requests, subpoenas, or court orders.
4.3 Business Transfers
In connection with a merger, acquisition, financing, or sale of assets, user information may be transferred as part of the transaction.
4.4 Protection of Rights
To protect the rights, safety, and property of SnatchApp.app, our users, or others.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, it is securely deleted or anonymised.
6. Data Security
We implement reasonable administrative, technical, and organisational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
7.1 GDPR Rights (EU/UK)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
7.2 CCPA/CPRA Rights (California)
California residents have the right to:
- Know what personal information is collected, used, or disclosed
- Request deletion of personal information
- Opt out of the sale or sharing of personal information (we do not sell personal data)
- Not be discriminated against for exercising privacy rights
Requests may be submitted by contacting us at contact@snatchapp.app. We may verify your identity before fulfilling requests.
8. International Data Transfers
Your information may be processed and stored in countries outside your jurisdiction. Where required, we use appropriate safeguards, such as standard contractual clauses, to protect your data.
9. Children's Privacy
SnatchApp.app is not intended for children under the age of 13 (or under 16 where required by law). We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
10. Third-Party Services
SnatchApp.app may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those third parties, and their policies govern their use of your information.
11. Do Not Track Signals
Some devices and browsers offer "Do Not Track" signals. Because there is no uniform industry standard, SnatchApp.app does not currently respond to such signals.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted within the Services and reflected by the "Last updated" date. Continued use of SnatchApp.app after changes indicates acceptance of the revised policy.
13. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, contact us at:
- Email: contact@snatchapp.app
- App Name: SnatchApp.app
- Company / Legal Entity: snatchapp.app